FREQUENTLY ASKED QUESTIONS

Yes, PENN Cash will be earned throughout the whole transition.
Starting October 26th at 11pm, your PENN Cash will start earning at a higher rate and M Base Points will no longer be earned. 

M Base Points earning will stop at 10:59pm on October 26.

 

At what value will M Base Points be transferred to PENN Cash?

M Base Points will be transferred at the same value dollar-for-dollar. For every 333 M Base Points, $1 of PENN Cash will be credited to your account.

Check your PENN Cash Balance on the PENN Play App, PENNPlay.com or any casino kiosk. Please allow up to 24 hours for your M Base Point balance to be transferred. 

• Multipliers will now be on PENN Cash! Plus, you PENN Cash Multiplier rewards will multiply in real-time.

 

IMPORTANT UPDATE FOR PENN CASH MULTIPLIERS: You must opt in at a casino kiosk or in your PENN Play App to be eligible. PENN Cash earned prior to opting in will not be multiplied. 

PENN Cash expiration remains the same. PENN Cash balances may be removed after SIX (6) months of PENN Cash inactivity (ie., if a PENN Play member does not ear any PENN Cash over a period of SIX (6) months, any balance may be removed). Members at the Play level may have balances remove after thirty (30) days of PENN Cash inactivity. For guests in the Elite and Owners Club tier, PENN Cash will not expire as long as they retain that tier status. 

 

No, Tier Point earnings will remain the same.