MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.”- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Follow proper register transaction procedures.- Adhere to the proper par stock procedures.- Have a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages (as directed by Beverage Department).- Complete and oversee set-up and clearing of the bar area.- Monitor and train novice bartenders as dictated by management.- Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets.- Must have the ability to pour up to 240 drinks per hour on a consistent basis.- Must have ability to read and follow specialty drink recipes as prepared by Beverage Manager.- Responsible for garnishing all cocktails from the bar area.- Maintain consistent and appropriate accountability for all moneys at the bar.- Responsible for cash banks and slot banks, exceeding $1,000.00. Proper procedures for handling comps, room charges, credit cards, officer’s checks and coupons.- Proper completion of cash turn-in sheets, voids, etc., with appropriate distribution.- Maintain a safe and sanitary workplace.- Must provide courteous and friendly service to all guests and team members.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
MAJOR JOB DUTIES: The following and other duties may be assigned as necessary: - Adhere strictly to all Gaming regulations. - Verify cash turn ins from operating departments. - Verify several types of cash paid outs. - Verify cashier's banks. - Prepare accountability to determine daily revenue. - Prepare daily bank deposit on revenue. - Cash customer checks cashing within prescribed limits. - Ensure all transactions are accurate. - Must provide courteous and friendly service to all staff and guests. - Perform related work as requested. - Enroll new members in the Players Club and assist existing members. - Effectively communicate the benefits of Players Club membership to all guests. - Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests. - Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets. - Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales. - Participate and assist in any needed capacity with all casino and property-wide events. - Maintain knowledge of other departments and M Resort entities, their location and how to reach a particular supervisor or manager. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals.- Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for supervising staff and management in the table games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible forassisting in the department's budget process by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager. - Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability. - Make suggestions for the improvementof standard operating procedures as needed. - Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team members feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. - Assists with verifications of table inventories and effectively manages table limits. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department. - Maintains a continuous inspection of cards and dice ensuring the security of assigned table games. - Shares responsibility for the overall integrity of daily operations. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for supervising staff and management in the table games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible forassisting in the department's budget process by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager. - Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability. - Make suggestions for the improvementof standard operating procedures as needed. - Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team members feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. - Assists with verifications of table inventories and effectively manages table limits. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department. - Maintains a continuous inspection of cards and dice ensuring the security of assigned table games. - Shares responsibility for the overall integrity of daily operations. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES & RESPONSIBILITIES(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Delivers superior internal and external guest service the Penn Entertainment Inc. way by ensuring every interaction includes our Service Standards and work harmoniously with fellow team members. - Daily interpretations and enforcements of federally mandated reporting requirements of the Code of Federal Regulations (Bank Secrecy Act) and Financial Crimes Enforcement Network (FinCEN).- Minimizes regulatory risk of IRS fines and penalties by maintaining the Title 31 Compliance program so as to ensure the highest level of team member awareness, accurate capturing of currency transactions, effective daily audits of all Title 31 paperwork, and timely filing of all Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR) to the IRS and FinCEN, respectively, as required by federal law.- Trains team members, as needed, to ensure thorough knowledge and complete comprehension of federal Title 31 regulations and supplemental property and departmental procedures developed to meet these requirements. Conducts discretionary team member assessments by analyzing Title 31 test scores, exception reports, patterned discrepancies, and accuracy of form completion, recognizing areas of exposure with regard to Title 31 and subsequently providing recommended action to the Director of Compliance. - Continual development and improvement of the property’s Title 31 Compliance Program, to include on-going evaluation of departmental procedures, training materials, and system capabilities of capturing cash-in and cash-out transactions.- Ability to work independently and objectively while exhibiting sound discretion when researching and interpreting federal requirements, educating team members, scrutinizing data, and/or seeking resolution of Title 31 issues.- Ability to thoroughly investigate suspicious activities ensuring the most complete and detailed narrative of events are reported in a timely manner to FinCEN via the Suspicious Activity Report, as well as, demonstrating sound judgment when determining appropriate action(s) necessary with regard to potential guests account status which may include the designation of Gaming Prohibited.- Conducts routine assessments of the property’s Responsible Gaming efforts to ensure compliance with Corporate standards, the American Gaming Associations, and the New Mexico and Nevada Gaming Control Boards standards and Code of Conduct, reporting any identified failures to the Director of Compliance.- Provides assistance with compliance related investigations and audits as assigned by the Director of Compliance.- Manages the administrative maintenance associated with self-ban/trespass guest accounts within the casino management system and report to the Director of Compliance any discrepancies noted.- Performs responsibilities independently, with little supervision while maintaining the ability to make informed and educated decisions.- Queries, audits and maintains custom computer reports, spreadsheets and word documents files.- Performs data entry and utilize scanning software.- Maintains and organizes department files as directed.- Completes special projects as assigned by the Director of Compliance and recommends improvement and/or corrective actions as necessary.- Maintains a positive attitude at all times, supporting the policies of Senior Management.- Maintains strict confidentiality regarding all matters related to M Resort and Zia Park compliance department including areas governed by Penn Entertainment, Inc. Compliance Program.- Adheres to guest service requirement listed above.- Adheres to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.- Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.- Continue professional development of self.- Maintains a high level of professional appearance, demeanor, ethics, and image of self.- Conducts and attends all regular departmental meetings as well as other related meetings.- Completes necessary reports in a timely manner to meet deadlines.- Must be able to work flexible hours including evenings, weekends, and holidays.- Perform related duties as assigned.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for setting up and breaking down various cooking stations and the filling of supply requisitions for stocking them.- Assist other cooks by performing duties such as grilling, cooking in wok, sautee, stirring soups, watching roasts for temperature and time assignments, watching broiled items to prevent charring and preparing chopped vegetables for the sauce cook’s food preparation.- Observe, learn, understand, and eventually perform all tasks carried out in the kitchen by other cooks.- Responsible for working in all the various phases of the kitchen operation and gathering enough exposure to the different functions in order to understand the entire kitchen operation.- Maintain a safe and sanitary work area.- In a courteous manner, assist and welcome all team members with a good morning or good afternoon.- Maintain a professional and courteous demeanor with all team members and staff.- Must provide courteous and friendly service to all staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for setting up and breaking down various cooking stations and the filling of supply requisitions for stocking them.- Assist other cooks by performing duties such as grilling, cooking in wok, sautee, stirring soups, watching roasts for temperature and time assignments, watching broiled items to prevent charring and preparing chopped vegetables for the sauce cook’s food preparation.- Observe, learn, understand, and eventually perform all tasks carried out in the kitchen by other cooks.- Responsible for working in all the various phases of the kitchen operation and gathering enough exposure to the different functions in order to understand the entire kitchen operation.- Maintain a safe and sanitary work area.- In a courteous manner, assist and welcome all team members with a good morning or good afternoon.- Maintain a professional and courteous demeanor with all team members and staff.- Must provide courteous and friendly service to all staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Apply skill in dealing individual games. Provide prompt, accurate and courteous service to playing guests, in accordance with standard procedure. - Handle guest transactions for "buy-ins" and "pay-offs". - Verify fill and credits for the game. - Notify Floorperson of any irregularities in guest play and transactions during the shift. - Take losing bets and pay winning bets according to established rules and procedures. - Provide courteous and friendly service to all staff and guests. - Perform related work as requested. - Adhere to Title 31 Gaming Regulations as applicable to the Casino Department.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Troubleshoot and repair electrical circuits from 24 VDC to 480 VAC / 3 phase.- Install and / or re-direct electrical circuits as needed.- Complete work orders as requested.- Read and interpret electrical schematics and blue prints- Install electrical raceways.- Re-lamp throughout property as necessary.- Operate machinery and equipment as required (such as fork lift). Will train if necessary. - Must provide courteous and friendly service to all guests and team members.- Take a leadership role in reporting and correcting unsafe work practices or unsafe facility conditions.- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Troubleshoot mechanical, electrical and plumbing problems.- Install or re-direct electrical circuits as needed.- Complete work orders as requested.- Install new layouts for all gaming tables as required.- Ability to read and understand blueprints, schematics, and one line diagrams as needed.- Walk daily routes and make necessary repairs.- Re-lamp throughout property as necessary.- Operate machinery and equipment as required (such as fork lift). Will train if necessary. - Must provide courteous and friendly service to all guests and team members.- Take a leadership role in reporting and correcting unsafe work practices or unsafe facility conditions.- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising an F&B (Food & Beverage) Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance with departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining cost control methods and procedures by monitoring consistent parts and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees on performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
$1,000 SIGN ON BONUS!!! MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms. - Able to release rooms as guest ready. - Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally. - Able to bend and stretch 95% of the working day. - Able to stand for extended periods of time. - Able to read MSDS, CHIP labels. - Able to use proper personal protection equipment when needed. - Able to communicate with hotel guests and team members both verbally and written. - Able to understand directions given by management. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Provide hair care for guests using normally accepted techniques, abiding by all Nevada State Cosmetology rules/regulations.- Properly maintains the salon, its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area. These duties include and are not limited to:- - Maintaining an adequate supply of towels and capes.- Maintaining the cleanliness of retail shelves and products.- Keeping professional use products organized and hazard free.- Monitor inventory levels and notify manager when ordering is necessary.- Greet guests promptly before their service and assist them to the checkout desk with a work ticket and any recommended retail products. Variances to this policy must be explainable.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Each team member is responsible for his or her station. Throughout the day clean up is to be done on an on-going basis. After each customer, stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers.- Work areas should be completely stocked, cleaned and ready for the next business day. All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving locations. Salon team members are responsible for replenishing items requiring hotel laundry.- Follow handbook guidelines in regards to proper usage of all spa/salon equipment.- Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction.- Responsible for wearing proper work uniform. All uniform standards will be based on M Resort standards. - Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Properly present clean menus to our guests.- Collect and inspect all menus, discarding the worn ones.- Maintain the professional appearance of the hostess stand.- Supply guests with information on services available at the Hotel/Casino, including all of our restaurants.- Monitor the waiting line to determine if there are large parties waiting.- Answer telephone at the hostess stand.- Monitor the performance and completion of sidework.- Handle initial guest complaints. Inform manager on duty immediately of any problems or concerns.- Assure smooth transition during shift changes. Remain on duty until relief is present and acknowledges that they are ready to take over.- Ensure that tables are properly set to start each shift.- Assist the manager with breaks.- Must provide courteous and friendly service to all guests and team members.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance withdepartment and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Maintains strict confidentiality in all departmental and company matters. - Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests. - Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times. - Responds to all situations safely and promptly. - Maintains cleanliness on the pool deck area by removing of any cups, trash and towels regularly. - Ensures all guest area is stocked with towels and supplies. - Performs other job-related duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed. - Takes out garbage as necessary. - Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed. - Maintains the cleanliness and organization of all bar service areas. - Brings bar and grill glasses back from dishwashing/warewash support. - Takes empty kegs to Purchasing or warehouse location. - Responsible to clean all areas in bar. - Performs other job-related duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Maintaining established quality standards for timely food and beverage service. - Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons - Upsells and suggestively sells menu items, specials and beverages at all times. - Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Enforces customer limit regulations in a firm and courteous manner - Performs other job-related duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the Pool, bar or in the casino area. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage. - Reads kitchen prep tickets and identify food items in a prompt manner. - Gathers food items and properly bag or plate items and supply necessary utensils and condiments to Guests based off of quantity of items. - Delivers or “runs” food to appropriate VIP sections or pool areas once order has been prepared by kitchen. - Knows what each menu item looks like when prepared and able to identify and correct missing or incomplete items. - Ensures food orders are handled carefully and delivered in a prompt manner. - Assists the server wherever needed. Places order with server, inspects order for quality. - Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Maintains complete knowledge on all in house services and functions. - Responsible for overall cleanliness of the kitchen expedition area. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Maintains strict confidentiality in all departmental and company matters.