If you’re hotel-hopping around Las Vegas during your vacation you may notice that many of the high-end hotels in town boast some sort of star rating including ours!
For the third consecutive year in a row, our resort has been honored with the Forbes Four-Star Award and for the second consecutive year our spa has also been recognized with the Forbes Four-Star Award. The M continues to take its place as one of only 177 hotels and 104 spas in the world to receive the awards. But, what do all those stars mean for our guests?
With a reputation for defining the extraordinary, Forbes Travel Guide conducts regular inspections of hotels, restaurants and spas across the nation and issues an annual guidebook listing the destinations on a ratings scale of One to Five Stars. The ratings reflect specific, strict standards regarding the facilities themselves and more importantly the service that the rated resorts, eateries and spas offer to their guests.
Forbes inspectors spend two nights and three days assessing each hotel in numerous different categories. They visit hotel properties unannounced and rate them as One, Two of Three Star hotels. If the inspector believes the hotel is a potential candidate for a Four or Five Star rating, another Forbes inspector is sent back to the hotel undercover to evaluate the hotel’s service with a checklist of over 500 items.
Properties must score in the 80th percentile on the Forbes’ ratings scale to earnFour-Stars. The score itself is weightedheavily on service. A portion of the rating is measured by the experience that the inspector has while the facility itself is also factored into the score. Forbes rates about 8,000 of the approximately 50,000 hotels in North America. Of the 8,000 that they do rate, only a few earn a coveted Four and Five Star Ratings.
- Assistant Executive Pastry Chef, Don Ango crafted celebratory cakes for our Team Members in recognition of the Forbes Four-Star Award.
Some of the 2012 Forbes Travel Guide Four-Star resorts in Nevada include: Aria Resort & Casino, Bellagio Las Vegas, The Venetian Resort Hotel Casino and Wynn Las Vegas. We feel very proud to be among such elite hotels in Las Vegas.
The 2012 Forbes Travel Guide Four-Star spas in Nevada include: Canyon Ranch SpaClub at The Venetian & The Palazzo, Spa Bellagio at Bellagio, The Spa at Aria and The Spa at Trump.
Our resort and spa have been able to take their guest service to the next level thanks to our Team Members. We’re proud of their strong commitment to delivering memorable service experiences to our guests.
So it’s time for you to plan your vacation. Maybe you’re headed for the beaches of Hawaii, perhaps to the lights and glamour of New York City, sunny Florida or maybe even to fabulous Las Vegas. How do you decide which hotel you’ll stay at? Is it the price? Is it the value for the money? How about the amenities they offer? Is guest service important to you? What do you expect to find in your room? The list of questions can truly go on and on.
Bottom line? Star ratings DO matter and you should absolutely consider them when choosing your hotel. Here at 
What makes a resort? It’s an interesting question and one you may not have considered before. There are a lot of places around the world that are considered and/or call themselves resorts – there are ski resorts, destination resorts, beach resorts, spa resorts, golf resorts – the list goes on and on. But can anyone just call themselves a resort? Sure they can, it just doesn’t necessarily make it true. 
We here at 
Sometimes it’s hard to enjoy a resort when there are so many other people trying to enjoy it as well. Sometimes you don’t want to push your way through the crowded sidewalks. Sometimes, you want your resort to offer you rest and relaxation on top of the excitement and action. Remember, it’s your vacation and you should get what you want out of it. If you’re looking for the perfect compromise when you come to Vegas, we think we’ve got it here for you at M.
If you haven’t dined outside on the 
The obelisk out by the porte cochere is something you should take a gander at. It’s made of bronze and kind of resembles a gun sight. If you follow its line, it travels through the lobby, out over the pool, across the main stage and out to the famous Las Vegas strip.
And how about that main stage? An amazing view for guests and performers alike. 
Okay, okay, maybe it’s just a 
You may not have known what you were looking at, but the tiles covering the columns and ceiling on the 
Maybe you’ve never used it or even seen it, but there’s a sweet glass elevator between the 
You might think a call center (aka a Private Branch Exchange (PBX) or operator) would be one of the least entertaining and interesting departments in a business. That’s definitely not the case here at 
This quarter though, it’s time to hit the high seas, raise the Jolly Roger and buckle on your cutlass. Pirates have invaded the PBX. From pirate themed notices and signs, to a treasure chest suggestion box and a huge pirate galleon blasting its way through the cubicles, the call center is decorated head-to-toe in swashbuckling scenery.
messages displayed remind everyone about M Resort’s commitment to guest service and upholding the standards of our Forbes four-star rating. You’ll find everything from: “Staff is polite and maintains a gracious tone and appropriate pace over entire call” to “Service must be handled without excessive delays or interruptions” and many more. If you’ve ever had the pleasure – and yes, it absolutely is a pleasure – to speak to one of our Team Members in the call center, you’ll know they take their service standards very seriously…and have a whole lot of fun in a creative atmosphere at the same time.
The pastries at 
We’ve told you a bit about the 
Above that loft suite? One of the most amazing outdoor spaces in Vegas. The patio outside 
The 
Been to 
Don’t know about you, but logoed playing cards are just cool. They scream “Vegas.”
Hopefully you’ve seen it by now, but if you haven’t, you need to check it out. It’s a restaurant, it’s a buffet, it’s a show kitchen/TV studio? Just like you’d find your favorite celeb chef in on TV, there’s a show kitchen inside 
Sports betting 
Next up we’ve got something a little difficult to capture in an image but we did our best – the M Smell. Now this is one many of you have experienced, enjoyed and commented on. As casino scents go, this one is tough to beat.
Thirsty? Beer and wine is included in the price of 
“Can’t we just ask the concierge?” Have you ever heard that question or asked that question yourself while on vacation and staying at a hotel or resort? The answer is “yes.” Here at 
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