It’s the Little Things…
At the M Resort, we consider true, four-star guest service an art form. Hours are spent each and every day preparing for our guests to arrive at our resort. After all, it is our job to make you feel welcome! We look for the little things. Are you celebrating an anniversary or perhaps a birthday? Do you need connecting rooms for your children? Are you here for your honeymoon? Allow us to share with you what we do to make guests, like yourself, feel special.
Though the interaction may be brief, the guest experience begins in Valet with our Guest Services team. They make it their job to know your name, especially if you frequent our resort. They will assist you with your luggage and perhaps offer you a bottle of water should it be another hot day in Las Vegas. They will even escort you inside to the Front Desk or at minimum, will direct you there.
Once you arrive at the Front Desk, you’ll be greeted with a smile by one of our fantastic front desk agents. What you may not know, is the night before our front desk team scanned reservations arriving the next day to find out if anyone was celebrating anything special. If availability permits, we’ll pre-assign your room. It isn’t unheard of to receive a card with cupcakes for your birthday or chocolate covered strawberries for your anniversary from the front desk agent who checked you in.
Those little touches might even extend to your dinner. Maybe you are here celebrating your anniversary and our Concierge recommended Anthony’s Prime Steak & Seafood, our award-winning fine dining restaurant. Because our Concierge noted on your reservation that you are here celebrating your wedding anniversary, the hostess might seat you near the window so you can indulge in a view of our main pool deck, Villaggio Del Sole and the Las Vegas Strip. Once you reach the end of your meal, the waiter may bring out a special dessert tasting with “Happy Anniversary” written out in chocolate ganache for you to enjoy.
These are a few of the little things we like to do at our resort to create the ultimate four-star guest experience. From beginning to end we take care to make you feel special because as one of our guests, you are special! Let us know if you’ve experienced the little things while here at our resort.