Preparing for the Frontlines
We have lots of interesting Team Members that help operations run smoothly here at M. As you know, service is one of our top priorities and we always aim to exceed all of our guests' expectations. We wouldn't be able to provide you with four-star service without big help from people behind the scenes. Some of our most vital team members are ones that don't get any face-time with the customers. Our Director of Training and Development Gerry Newell helps prepare our Team Members for the frontlines and rewards them for the amazing service they provide.
Tell us about what you do at M.
I am the Director of Training and Development here at M Resort. I'm responsible for helping train our 1,200 Team Members and also recognize them for their achievements. Working in the HR (Human Resources) Department I also head the internal communications programs at M, which includes developing our internal newsletter.
What do you love about your job?
I really enjoy the excitement and challenges of working in the gaming industry, seeing our team achieve its goals, and seeing people grow, learn and progress. I get to interact with our Team Members on their very first day during orientation, so seeing them go from that point to excelling at the property is always very rewarding.
How did you get into this line of work?
Both of my parents were educators and taught me the value of continuous learning. I've incorporated that lesson into all aspects of my career. I first began working in the hospitality industry in Hawaii, I then moved on to business consulting in the U.S. and Mexico. I later got into Human Resources, Employee Relations, and Training and Development here in Las Vegas and ended up at M Resort.
Where have you worked previously?
Like many local Las Vegans I've worked at various resorts around town including the Rio All Suites Hotel & Casino, Luxor Hotel and Casino and Wynn Las Vegas. I even worked up in Reno at the Peppermill Resort Casino. One of my most interesting jobs was working for Teleconsulting Services Inc., where I worked with Tony Robbin's consulting team..
What are some of the notable accomplishments you've achieved?
Hands down, the accomplishment I'm most proud of is being a part of the team that has achieved the Forbes Four Star Award Two Years in a row at M Resort! I've also been selected by my fellow Team Members as Team Leader of the Year at M.
If you're interested in being a part of the M team and working with the likes of Gerry, visit our M-ployment page and apply for a job with us!
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